The Interview

Client: Charles Clayton, Learning & Development Consultant

Industry: Healthcare provider

Location: Dallas, TX, USA

Organization: Baylor Scott & White serves North and Central Texas through  46 hospitals, more than 500 patient care sites, more than 6000 affiliated physicians and 36,000 employees.

Current Situation: BSWH was looking to improve employee engagement and purchased Vado’s 85 courses specifically targeted to increase engagement and retention.  BSWH selected five units with high employee turnover and low employee satisfaction to pilot the courses.  BSWH conducted a pre-pilot survey to measure current employee satisfaction.  They analyzed the results and for each unit identified three areas to improve.  To improve in those areas, the managers were directed to the Vado courses mapped to the selected area.  After the managers implemented the courses, they re-surveyed to assess if employee satisfaction improved. One manager in the pilot commented that they liked having resources to address their challenges.

Customer Success: Across the five units, employee satisfaction improved across the three areas on average by 6.56%.However, for the lowest employee satisfaction score in the pre-pilot survey, the average employee satisfaction improvement was 12.65%!

Customer Comment: Charles shared that these employee satisfaction increases are “statistically relevant”.  Due to the success of the pilot, BSWH renewed their Vado license and will be rolling out the courses more broadly.

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