Collaborative informal learning can be called all sorts of names. Community of practice is one term that has been around for a long time and many people know generally what a community of practice is and what it is for. When we install our Percepium LMS for a client the ‘out of the box’ name for the module is ‘Expert Area.’ This can of course be changed but we thought this name was a good alternative that simplified the concept a bit.
We designed the Expert Area to be fully integrated with all of the learning and development features in the LMS environment. This ensures that the community of people engaging with an Expert Area may find social collaboration as well as published learning courses, articles and development pathways.
There is really nothing you cannot do with Expert Areas. The subject matter experts may publish to the LMS and offer both elective and mandatory learning activities. The learning activities may be instructor led or online.
When the Expert Areas module is used across an extended enterprise it becomes a powerful tool to engage prospects, customers, resellers and partners with subject matter experts in your business. The usefulness of this scenario is enormous and here are some ways we have implemented this for our clients:
- Support a culture of excellence by identifying and encouraging people to connect and interact with subject matter experts.
- Training resellers and retailers in new products and services.
- Delivering sales training to people who sell your products and services.
- Encourage prospective clients to engage with subject matter experts and their published collateral to engage in educational marketing and begin the process of relationship development.
- Establish communities of practice that include both internal and external experts. This has had a profound impact on innovation and speed to market for one of our clients in particular.
- Prevent ‘brain drain’ when people leave your organisation for any reason. The Expert Areas encourage the capture of best practices and knowledge.
One of our recent clients have adapted the Expert Area module to support an enterprise wide coaching program. Managers were provided training in conducting and managing coaching and mentoring skills using blended learning delivery. The Expert Areas Module was rebranded to Coaching Portal and users now have access to their coaches and mentors in the learning environment.
We dovetailed this with the Development Plans module and now the coaches have line of sight to both the learning activities of the people they are coaching as well as being able to add new development activities as the coaching process advances.
As we upgrade our existing clients and add new clients to our community, we will learn more innovative ways to use this module in organisations. Expert Areas is an example of how uniquely designed DOTS Percepium LMS is to provide maximum configurability without software bloat.
If you would like to learn more about Communities of Practice, Expert Areas and our latest third generation Learning Management System, please get in touch.