This list is only a simple primer to help you cross check your Learning Management System selection process. We have developed a very detailed requirement analysis for undertaking a selection process for companies researching a new or replacement LMS.
Features are usually front of mind. It is easy to go for the LMS with the most features, however these features may not map to your requirements. Features that are poorly designed and lack usability will only bring frustration to your administrators and users. Be clear on the features and functions you require and then test them out with scenarios. I recommend you ask the potential LMS vendors about their product development roadmap. When you review the roadmap you will be able to identify current gaps (if any) as well as where the vendor is focusing their development resources.
Customer support has a great deal of variability in the LMS world. Most of the larger enterprise vendors have documented service level agreements as part of their licensing documents. There are some enterprise vendors that will also negotiate service level agreements and this may incur additional costs. On the other end of the spectrum are vendors that offer a standard level of customer support and more lengthy response and escalation times. The main point here is to ensure you will get the support level that makes sense for your business and its requirements.
Integration with your existing and future information systems may not be on your initial selection criteria, however it should be. Whether you wish to integrate as part of the initial roll-out or later on, you do not want to be restricted in the future when you need to share data with your payroll, HRIS, CRM or other type of platform. You may also want to integrate using LDAP, SAML, Active Directory etc. These integrations may make populating and keeping your users up to date much easier.
Pricing models in the LMS market are highly variable. For the most part they are based on user numbers but there are vendors that throw other variables in the mix such as number of administrators, number of courses, enrolments etc. You may discover at some point in the future that these extra variables may be restrictive from a cost point of view. If you need to scale your system, it is best to be very clear on what costs are going to be incurred.
Mobile friendly learning management systems are the norm now. A web based LMS should be accessible by learners using mobile phones and tablet devices. The differences here tend to be based on solutions that use apps or those that have an online portal or a responsive design. You want to make sure the user interface for the mobile user is still easy to navigate.
If you are considering your first LMS or seeking a replacement, we can help you out with our research and selection services. We have comprehensive documentation on system requirements, workflows and business case models. We have assisted a wide range of clients in a number of industries select and implement the right Learning Management solution.
- Banking and Finance